Rapid growth and continuous evolution of data, voice, and video technologies demand an enhanced infrastructure that integrates seamlessly. It also must be customer-centric, scalable, and efficient. Keeping this in mind, DWS now provides solutions to our clients that facilitate cost-effective information technology and telecommunications. We offer inter-networking solutions for connecting Local Area Networks (LANs) and Wide Area Networks (WANs). We ensure strong network performance at all times.

Based on current and future clients’ networking needs, our team of experienced engineers guides them through the following:
⦁ Requirements Analysis,
⦁ Architecture and Design Services, including System Integration,
⦁ Setup and Configuration – Switches, Security, Servers, Firewalls,
⦁ Data Storage, Backup/ Migration Services, and
⦁ Troubleshooting and Support (during and after office hours).

 

In our increasingly technologic savvy and wired world, IT Technical Support has become a vital need for our business and clients. DWS offers three services integral to this arena.

⦁ Hardware Maintenance Support: We help clients get the most out of supplier hardware with patches, updates, and expert technical support.
⦁ Software Maintenance Support: Software is critical to the effective operations of any organization. Contact us to learn more about our technical support options for client software products.
⦁ Support Solutions: DWS provides holistic, customizable solutions to increase the capacity of client infrastructure in order to achieve measurable results.

 

⦁ Beverage Technical Support: As the foundational service of our company, we continue providing technician support for Nestle’s beverage machines. This service is available to any new clients with dispensing fountain drinks.

⦁ Point of Sale (POS) Technical Support: We work with major hypermarkets by servicing and maintaining over 2,000 POS systems in Singapore.

⦁ Customize Technical Support: Every client and business situation is unique. Accordingly, we customize technical support based on the needs of each client. In addition to ongoing jobs, we support ad hoc software technical jobs on an hourly rate. In contracts with us, clients choose the response time they desire for onsite or remote IT jobs: 3-hour, 5-hour, or a 24-hour window.