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Testimonials
Machine works ok now.
Dong jifu
Singapore
May 8, 2025
Some buttons on my Delonghi La Specialista broke by accident and requires replacement. I bought the spare parts thinking that I can replace myself but
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Some buttons on my Delonghi La Specialista broke by accident and requires replacement.
I bought the spare parts thinking that I can replace myself but I was sadly mistaken.
Brought in for repairs and the part was replaced accordingly by the technician.
Everything went well.
My only request is for them to provide an express service (with surcharge) so that I don’t have to make 2 trips (1 to deliver and 1 to return).
Otherwise, I am perfectly happy with the service provided.
I bought the spare parts thinking that I can replace myself but I was sadly mistaken.
Brought in for repairs and the part was replaced accordingly by the technician.
Everything went well.
My only request is for them to provide an express service (with surcharge) so that I don’t have to make 2 trips (1 to deliver and 1 to return).
Otherwise, I am perfectly happy with the service provided.
Razid Saad
Singapore
May 8, 2025
Technician is very effective. Issue fixed quickly.
Chen Wang Xin
Singapore
May 7, 2025
Satisfied with the service
Swarna
DWS
Singapore
May 7, 2025
Your Engineer attending to our washing machine issue was very reliable, friendly and very efficient.
Mustaffa
Singapore
May 7, 2025
Technician is very friendly and helpful. Explain the cause and what to avoid as preventive measures.
Lili tan
Pharmaceutical s
Singapore
May 6, 2025
The action and arrangement of Customer service is prompt, neat and they are also friendly. Very trustworthy.
Saeko Hotta
Singapore
May 6, 2025
The technician was very good, helpful & tactful when servicing my washing machine. He also guided me on how to use & maintain the washer.
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The technician was very good, helpful & tactful when servicing my washing machine. He also guided me on how to use & maintain the washer. He also help to clean the drum & test it to show that there’s no more leaking!
Muhammad Ansar
Nil
Singapore
May 6, 2025
From reporting the fault to setting up the service appointment and up to the service provide by the polite and professional technician – the service,
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From reporting the fault to setting up the service appointment and up to the service provide by the polite and professional technician – the service, responsiveness and courtesy was excellent. I wish more companies would follow your style.
Thank you very much and all the best!
Thank you very much and all the best!
Fabian Joseph
Singapore
April 30, 2025
Technical was punctual. Fixed my washing machine within 20mins. Job well done 👍
Kee Wee
Singapore
April 30, 2025
I’ve been working with DWS EuropaAce Service Team to get my washing machine repaired and their customer support service is outstanding they went above and
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I’ve been working with DWS EuropaAce Service Team to get my washing machine repaired and their customer support service is outstanding they went above and beyond to help me out. Keep up the good work! Thank you Nicole
Nicoleta Capatana
Na
https://na.com
Singapore
April 26, 2025
Your service is very good, but your product quality needs improvement.
ZHAO GUOPING
Epson pte ltd
Singapore
April 25, 2025
The entire repair process for my Toshiba front load washer was seamless—from booking to resolution. Scheduling was easy, and the technician arrived promptly, diagnosed the
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The entire repair process for my Toshiba front load washer was seamless—from booking to resolution. Scheduling was easy, and the technician arrived promptly, diagnosed the issue quickly, and fixed it on the spot. It turns out my unit was part of a batch with known motor faults. Appreciate the professional and efficient service—thank you, DWSPL!
Alvin Lim
Singapore
April 24, 2025
Well done.
Tan Chaw Chun
Singapore
April 24, 2025
Very prompt and helpful in gathering all the required info and scheduling a technician. Very happy with the support and experience!
Foo Yu Da
Singapore
April 22, 2025
Quick efficient repair.
Susie Tan
Singapore
April 21, 2025
Very good service. Prompt and on time. Hassle free repair.
Jene Lim
Singapore
April 21, 2025
Very good and efficient service.. very helpful in arranging appointment to cater to our schedule.. did a wonderful job. Thks
Lex lim
Singapore
April 17, 2025
Efficient in solving issues and quick to respond. Thank you for your effort !
Amber wong
Singapore
April 17, 2025
The service provided was timely and effective. Thank you.
Swee Yan
Singapore
April 16, 2025
Efficiency and informative good to have them service my washing machine. Thank you!
Ronnie
Singapore
April 16, 2025
My interaction with them has been very good. They were very professional and helpful.
Nelson
Singapore
April 16, 2025
Great service and friendly technician.
TONY LOW
Singapore
April 15, 2025
The technician Knows his job well. Experience and fast in repairing.
Ng Joo Hai
Singapore
April 15, 2025
Prompt service responses and reminders on status. Technician was very well verse with the product and was able to explain the problem and provide a
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Prompt service responses and reminders on status. Technician was very well verse with the product and was able to explain the problem and provide a solution.
Gabriel Lee
Singapore
April 15, 2025
Fast and accurate diagnosis by the technician Didn’t expect Mr Kenny so efficient. Now my washing machine up and running again. Greatly appreciate it. All
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Fast and accurate diagnosis by the technician Didn’t expect Mr Kenny so efficient. Now my washing machine up and running again. Greatly appreciate it. All the best 👍.
Siti Mariam
Nil
Singapore
April 11, 2025
It was pleasant experience and everything was on timeee
Nuranisah Suhaimi
Toshiba
Singapore
April 11, 2025
Great service, recommended!
Thiago Coutinho
Singapore
April 11, 2025
Good service! Quick response, friendly technician, and my washing machine is working perfectly again.
Fynn
Singapore
April 11, 2025
Very good service, told the customer service of our available timing at home and they did their best to schedule within our available time. Good
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Very good service, told the customer service of our available timing at home and they did their best to schedule within our available time. Good job!
Ryan Toh
Singapore
April 11, 2025
Good service. 👍
Ng Chor Tiang
Singapore
April 10, 2025
Thank you for your great service! Very friendly and knowledgeable service crew who was here yesterday who solved my washing machine’s issue fast and effectively!
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Thank you for your great service! Very friendly and knowledgeable service crew who was here yesterday who solved my washing machine’s issue fast and effectively! Thank you once again.
Joey koh
Singapore
April 10, 2025
Technician came promptly on time, service was good.
Ng Chor Tiang
Singapore
April 9, 2025
Appreciate the assistance provided by the staff at DWS on repairing my mum’s 10 year old plus Kenwood baking machine. The process from dropping off
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Appreciate the assistance provided by the staff at DWS on repairing my mum’s 10 year old plus Kenwood baking machine. The process from dropping off the machine over at their office till the completion of the repair was smooth. Communication throughout and breakdown of the prices were thoroughly explained with information that are easy to be understood. I recommend for those who needs the support on maintaining your machine, DWS is the place. Thank you for your service!
Siti Masykurah
Singapore
April 8, 2025
Good and fast service reasonably price.
Alex Tay
Hone User
Singapore
April 8, 2025
Great and fast service.
Meng Lock
Singapore
April 4, 2025
Prompt response with good follow-up service.
Kelvin Ho
Singapore
April 4, 2025
Very fast and professional.
Teh Cheng Yee
Singapore
April 4, 2025
The service was prompt and the customer service agent and technican were very professional in doing the service recovery. Glad to be served by them
LOW PEI SHAN
Singapore
April 4, 2025
Knowledgeable technicians have fixed our washing machine issue.Kudos to Stanley & Kenny!
Jes
Singapore
April 3, 2025
Service was prompt and efficient. Technician that came down was very neat and tidy too. Cleaned up any mess made on the floor and took
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Service was prompt and efficient. Technician that came down was very neat and tidy too. Cleaned up any mess made on the floor and took the initiative to shift back washing machine/other things that were displaced during the repair. Technician also came down well within the timeframe given.
Other feedback would be the Toshiba app does not have the latest hotline number and customers have to google for the latest one instead. Better time estimate could be given on technician’s ETA, when possible, so that customer’s expectations can be managed better.
Other feedback would be the Toshiba app does not have the latest hotline number and customers have to google for the latest one instead. Better time estimate could be given on technician’s ETA, when possible, so that customer’s expectations can be managed better.
Ying Yi
Singapore
April 2, 2025
The technician came promptly on time and showed deep understanding of the issue that my dryer was giving and mitigated it quickly. Great job done!
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The technician came promptly on time and showed deep understanding of the issue that my dryer was giving and mitigated it quickly. Great job done! Thank you!
Lukman Hakim
NA
https://www.yahoo.com
Singapore
April 2, 2025
Technicians are friendly and efficient. Very happy with their service. Even though I was very disappointed with this washer performance.
Lim Guat Eng
Nil
Singapore
April 2, 2025
The person was very fast with the repair and also very friendly. He also shared with us tips to maintain the washing machine.
Mo Fengfeng
Singapore
April 1, 2025
Servicing Technician was professional and able to rectify our issue. Thumbs up to the team especially the technician who came today. 5 Star! Thank You!!!
Kamsani Aziz
Singapore
March 28, 2025
Excellent and prompt service! Submitted a service request the night before and everything was promptly fixed on the following day! Customer service rep was also
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Excellent and prompt service!
Submitted a service request the night before and everything was promptly fixed on the following day! Customer service rep was also very fast in arranging and checking up on the issue.
Submitted a service request the night before and everything was promptly fixed on the following day! Customer service rep was also very fast in arranging and checking up on the issue.
Koh
Singapore
March 28, 2025
Fast respond. The service is great. The staff were friendly and explain the matter swiftly
Heakal
Singapore
March 27, 2025
Thank you to the customer service for arranging the repairman to come down and fix the washing machine in a timely manner. The repairman is
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Thank you to the customer service for arranging the repairman to come down and fix the washing machine in a timely manner. The repairman is very professional, and I am quite satisfied with the service.
Lina Ren
MOE
Singapore
March 27, 2025
Good service Came on time Was about to diagnose the problem and changed the required part.
Damien chin
Singapore
March 27, 2025
I am thankful to the Toshiba team, especially Cris who responded quickly to my call and helped arrange for a repair slot the very next
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I am thankful to the Toshiba team, especially Cris who responded quickly to my call and helped arrange for a repair slot the very next day. Thank you Shaz who helped replace the machine motor so quickly and fuss free. I appreciate your help very much!
Yi Huey
Singapore
March 26, 2025
I was contacted by WhatsApp within 30 mins after my call to Toshiba Service Centre. The communication was clear and prompt. The arrangement for repair
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I was contacted by WhatsApp within 30 mins after my call to Toshiba Service Centre. The communication was clear and prompt. The arrangement for repair was next day and quality of work was excellent. Within 30 mins, the motor was replaced and machine back to operation.
Low Yong Joo
Singapore
March 26, 2025
Excellent service by team. Thank you.
Harinath
Singapore
March 25, 2025
I recently had an issue with my Toshiba washing machine, which suddenly not able to spin. After trying to troubleshoot it myself, I decided to
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I recently had an issue with my Toshiba washing machine, which suddenly not able to spin. After trying to troubleshoot it myself, I decided to call in a technician. The repair technician quickly diagnosed the problem as a malfunctioning motor.
Within a short time, the technician replaced the faulty parts, tested the machine, and ensured everything was running smoothly. The machine is now working like new again, and I couldn’t be happier with the service. The technician was professional, efficient, and courteous, and I appreciated their attention to detail. Highly recommend this service for any Toshiba washing machine repairs!”
Within a short time, the technician replaced the faulty parts, tested the machine, and ensured everything was running smoothly. The machine is now working like new again, and I couldn’t be happier with the service. The technician was professional, efficient, and courteous, and I appreciated their attention to detail. Highly recommend this service for any Toshiba washing machine repairs!”
Wei Xiao Yang
Singapore
March 25, 2025
Both reception and onsite engineer was professional in dealing with customer. Service was very prompt after supporting documents has been provided. Able to resolve my
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Both reception and onsite engineer was professional in dealing with customer.
Service was very prompt after supporting documents has been provided.
Able to resolve my problem.
Service was very prompt after supporting documents has been provided.
Able to resolve my problem.
Lam Kien Chyang
Singapore
March 24, 2025
Efficient. Good Service.
Kevin guoh
Na
Singapore
March 24, 2025
Fast , efficient and friendly.
Carena Tan
Singapore
March 22, 2025
Good Service
Tay JH
Singapore
March 21, 2025
Quick and good service, they were patient and the whole process went smoothly
Karen Teo
Na
Singapore
March 21, 2025
Technician is skillful and service is excellent
S S Koh
Singapore
March 20, 2025
Great services . Very punctual on appointment time . Very good explanation in repairing equipment. Very knowledgeable and know what he doing. Well recommended. Thanks
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Great services . Very punctual on appointment time . Very good explanation in repairing equipment. Very knowledgeable and know what he doing. Well recommended.
Thanks to the customer service with prompt response and thanks to the maintainence team for the great work on repairing.
Thanks to the customer service with prompt response and thanks to the maintainence team for the great work on repairing.
Noor Adli Bin Surani
None
Singapore
March 20, 2025
Quick and good service, they were patient and the whole process went smoothly
Wang Jianhua
Singapore
March 20, 2025
Service very fast with excellent quality. Well done.
BI MIN
Singapore
March 19, 2025
The Team did a fantastic job in assisting me and my parents in replacing the defect component in my washer. They actively update me regarding
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The Team did a fantastic job in assisting me and my parents in replacing the defect component in my washer. They actively update me regarding the issue and followed up with the matter closely. Overall they did a fantastic job and I’m pleased to work with them!
Randy
Singapore
March 19, 2025
Shaz was fast and good in fixing the issue with our washing machine. The customer service was excellent as well as they contacted us to
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Shaz was fast and good in fixing the issue with our washing machine. The customer service was excellent as well as they contacted us to schedule an appointment. Thank you DWS!
Amalynna Juraimy
Singapore
March 18, 2025
On time and a job professionally done.
Simon Tan Suan Beng
Singapore
March 17, 2025
Great service, very satisfied. Toshiba changed the motor of my washing machine
Lie Kiem Lan
Singapore
March 14, 2025
Technician Kenny was very professional and fast in fixing the washing machine. After replacing the parts, he tested to confirm all is well. Good job.
Mike K
Singapore
March 14, 2025
The technician is very helpful n very polite n explain to my wife in detail. After serving my washer help to sweep the door n
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The technician is very helpful n very polite n explain to my wife in detail. After serving my washer help to sweep the door n push back y washer n dryer
Paul Seah cheow Bee
Singapore
March 14, 2025
Good customer service…
Roslan Bin Ibrahim
Singapore
March 13, 2025
Excellent service The technician who attend , was very polite. And you’ll are quickly attend to my needs when I send my request. Thanks a
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Excellent service
The technician who attend , was very polite. And you’ll are quickly attend to my needs when I send my request.
Thanks a lot for your service.
The technician who attend , was very polite. And you’ll are quickly attend to my needs when I send my request.
Thanks a lot for your service.
Keishanthi
Singapore
March 13, 2025
Fast response from repair team and my faulty washer was fixed within an hour after confirming the appointment 1 day before.
James
NA
Singapore
March 13, 2025
The after-sales service is excellent. They responded quickly, after understanding the issue with my washing machine, by sending a technician who promptly assessed and resolved
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The after-sales service is excellent. They responded quickly, after understanding the issue with my washing machine, by sending a technician who promptly assessed and resolved the issue. The technician was knowledgeable, efficient, and completed the job swiftly. Impressive service overall!
Wong
Singapore
March 13, 2025
Efficiency of the customer service and technician. Good arrangement and service.
Angela Lai
Apex
Singapore
March 12, 2025
I would like to compliment the technician who came to fix my Europace front load washing machine, as well as express my appreciation for the
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I would like to compliment the technician who came to fix my Europace front load washing machine, as well as express my appreciation for the customer service team who kept me updated promptly.
Rashidee Bin Raffi
Singapore
March 12, 2025
I would like to express my sincere gratitude to Faith for her outstanding customer service. Faith not only helped me find the right contact within
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I would like to express my sincere gratitude to Faith for her outstanding customer service. Faith not only helped me find the right contact within their team but also resolved my concern efficiently. I truly appreciate her dedication and professionalism, especially her follow-up a week later to check on the progress. Thank you, Faith.
Zhang Jie
Singapore
March 7, 2025
Arrangement of checking and communication with customer service was prompt and efficient. Everything was handled professionally and quick. Thank you so much.
Hui Jun Jie
Singapore
March 10, 2025
Superb The receptionist is fantastic 👌 and really helpful. The young technician also superb
Dr Lats
Singapore
March 11, 2025
The technicians team were professional and very quick to resolve the issue of my Toshiba Washing Machine. Very happy of their service:)
Naina Chaudhury
Singapore
March 6, 2025
Good service, prompt response
Lyn
Singapore
March 6, 2025
Excellent service rendered…
Nuraini Binte Noor Din
Singapore
March 5, 2025
Good service.
ONG CHWEE SENG
Singapore
March 4, 2025
Great service. Prompt response and action.
Nicol
Singapore
March 4, 2025
Fast response and excellent service teams. 💯
Abdul Karim Aris
Singapore
March 4, 2025
Technician is knowledgeable and able to communicate well in advance. Thanks for the good job
lokeman tasref
Singapore
March 4, 2025
Great service.
Sha Tan
Singapore
March 3, 2025
Good service and friendly 👍
Helena Jeanne Yong Wen Zhi
Singapore
February 28, 2025
Fast and prompt customer service, technical came for repair and was able to diagnose and remedy faults within an hour. Kudos to the team.
TAN BINGHUA
Singapore
February 27, 2025
great repair job done by the company, will recommend!
Alvin Tan
Singapore
February 27, 2025
Toshiba washing machine broke down and these guys came down to service it! Didn’t wait for many days and once the repairman arrived he settled
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Toshiba washing machine broke down and these guys came down to service it! Didn’t wait for many days and once the repairman arrived he settled the problem really quickly.
David Khoo
Singapore
February 27, 2025
Fast response and good service.
Shahinaz binti ahmad
Singapore
February 26, 2025
Technician very professional and effective. Good Job!
Ho Siew Kuen
Singapore
February 26, 2025
Fast response & Good service 👍
Junaidy
Singapore
February 26, 2025
Good job done. Keep it up.
Ahmad Taufiq
Singapore
February 25, 2025
Very professional and prompt service! 👍 They were able to fix my washing machine within a week.
Lionel Sim
Singapore
February 22, 2025
Dear DWS Pte Ltd, I would like to share my recent experience with the repair of the Aniston oven. Overall, it was an excellent experience,
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Dear DWS Pte Ltd,
I would like to share my recent experience with the repair of the Aniston oven. Overall, it was an excellent experience, as your staff demonstrated exceptional product knowledge—something that is truly rare and commendable.
While the initial process was disappointing due to some miscommunication, the issue was ultimately resolved, thanks to the expertise of your senior technician or supervisor. Skilled and experienced workers like them are undoubtedly valuable assets to the company. I believe that differences in perspectives and expectations may have contributed to the initial challenges, but I appreciate the effort taken to address them.
Keep up the great work, and I look forward to seeing you around.
I would like to share my recent experience with the repair of the Aniston oven. Overall, it was an excellent experience, as your staff demonstrated exceptional product knowledge—something that is truly rare and commendable.
While the initial process was disappointing due to some miscommunication, the issue was ultimately resolved, thanks to the expertise of your senior technician or supervisor. Skilled and experienced workers like them are undoubtedly valuable assets to the company. I believe that differences in perspectives and expectations may have contributed to the initial challenges, but I appreciate the effort taken to address them.
Keep up the great work, and I look forward to seeing you around.
Ivan Lim
Singapore
February 22, 2025
Good service, good follow up and hassle free.
Michelle Ringling
Singapore
February 21, 2025
Prompt responses of customer service and efficient technician to solve the washing machine problem.
Rex
Singapore
February 20, 2025
I was particularly impressed with Technician’s thoroughness helpfulness,explanation of the problem.The repair was completed qiuickly and effectively, and my washing machine is now working perfectly.
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I was particularly impressed with Technician’s thoroughness helpfulness,explanation of the problem.The repair was completed qiuickly and effectively, and my washing machine is now working perfectly.
Thank you again for your excellent service
Thank you again for your excellent service
Lee Beng Suan
Singapore
February 20, 2025
Very Prompt and hassle free service.
Jay
Singapore
February 20, 2025
Fast responses, clear communication, expert professionals and acceptable pricing. Would call again, 5/5
Lars
Singapore
February 20, 2025
Very prompt replies and appointments. Both WhatsApp and technical staff service are great. Technical staff and customer service are sincerely solving the problem and make
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Very prompt replies and appointments. Both WhatsApp and technical staff service are great. Technical staff and customer service are sincerely solving the problem and make reasonable fees. Thank you so much. Highly recommended.
Juliana
Singapore
February 19, 2025
Good Service thumbs up!
Huang Xinsheng
Singapore
February 19, 2025
Technician knows what he’s doing very well. Gave me some professional advices and checked the whole machine for me
Melissa Oktavia
Singapore
February 18, 2025
Racheal has been very helpful and prompt in assisting for parts enquiry. Keep it up with the efficiency . Thank you
BEE LENG
SONG KWANG ELECTRIC SERVICE
Singapore
February 17, 2025
The Technician name (Stanley) is very experience & helpful..He check the washing machine & found the faulty..The 4 bolt behind did not remove which cause
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The Technician name (Stanley) is very experience & helpful..He check the washing machine & found the faulty..The 4 bolt behind did not remove which cause the vibration & noisy during spin..Bolt remove & tested done..Everything running smoothly..Good job by Stanley..
Rohana Bte Othman
Singapore
February 14, 2025
Repair was done smoothly and efficiently.
Sabrina
Singapore
February 14, 2025
My Braun hand blender stopped working and they have quickly provided service centre contact and it has diagnosed the issue promptly.
FUKIKO MANN
Singapore
February 13, 2025
The technician is able to resolve the washer issue fast and done a great job and the customer service provided good detail and support.
ng thian hao
Singapore
February 13, 2025
Great services and fast respond!
Jeremy
Singapore
February 13, 2025
Technician is well versed on the washer to diagnose the fault. Quick response and good follow up job flow procedure.
Ngiam Swee Kee
Singapore
February 13, 2025
Really good experience with the team. I was overseas while the washing machine started to have issues. I went through the app to raise a
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Really good experience with the team. I was overseas while the washing machine started to have issues. I went through the app to raise a service request. Immediately the next day, they started contacting me and arranged for an appointment the following day. Following day the technician came and fixed the issue for me. Really experienced.
Evana Soh
Singapore
February 12, 2025
Overall satisfied with the service.
Teo Zhuo Xian
Singapore
February 12, 2025
Good service device working normally now.
Patrick Chia Kok Bin
Na
Singapore
February 11, 2025
Professional and quick in repairing my washing machine. Highly reliable 👍
Samsol
Nil
https://nil.com
Singapore
February 11, 2025
I feel good the moment I step into Delonghi Service Centre. The setup is neat and tidy. The response from enquiry to updating the progress
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I feel good the moment I step into Delonghi Service Centre. The setup is neat and tidy.
The response from enquiry to updating the progress of the repair is timely. This shows good teamwork from the technician that does a good job with quick repair to the front desk personnel with good service and customer service staff with good follow up. The cost of repair is also reasonable. Kudos to the whole team with good customer service. The coffee machine was returned wrapped up which is a good approach.
I strongly recommend Delonghi Service Centre if your coffee machine needs to be fixed.
The response from enquiry to updating the progress of the repair is timely. This shows good teamwork from the technician that does a good job with quick repair to the front desk personnel with good service and customer service staff with good follow up. The cost of repair is also reasonable. Kudos to the whole team with good customer service. The coffee machine was returned wrapped up which is a good approach.
I strongly recommend Delonghi Service Centre if your coffee machine needs to be fixed.
Chua King Siong
Singapore
February 11, 2025
Very prompt and managed to fix my machine. Thank you so much.
Harikrishnan
Singapore
February 11, 2025
Courteous and provided good suggestion for me to recover the invoice from Courts so that warranty can be honoured. Repair was fast and efficient, but
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Courteous and provided good suggestion for me to recover the invoice from Courts so that warranty can be honoured.
Repair was fast and efficient, but hopefully this new motor can last for a more satisfactory period rather than the one year and one month of the original one.
Repair was fast and efficient, but hopefully this new motor can last for a more satisfactory period rather than the one year and one month of the original one.
Hendrick Lee
Singapore
February 11, 2025
Very professional technician and solved the issue in 30 mins upon arriving.
TAY WEI LI
Singapore
February 11, 2025
Toshiba technician come down to service the washer the morning of following working day after Reporting the break down. and it is back to normal
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Toshiba technician come down to service the washer the morning of following working day after Reporting the break down. and it is back to normal working. It is good
Alan Chang
Singapore
February 11, 2025
Prompt and good service!
Johhny Khoo
Singapore
February 11, 2025
Very good service and very clear explanations on diagnosis, repair procedures and costs involved. If there is a loan coffee machine, that will be even
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Very good service and very clear explanations on diagnosis, repair procedures and costs involved.
If there is a loan coffee machine, that will be even better as my coffee machine broke down just 3 days before CNY.
If there is a loan coffee machine, that will be even better as my coffee machine broke down just 3 days before CNY.
Virginia
NA
Singapore
February 11, 2025
Service was fast and on time. Technician came ready with the correct components to replace.
Lee jing fong
Singapore
February 11, 2025
Inaccurate information on the internet had me take my 4 month old broken Kenwood blender to the regional sales office in The Concourse Building, Beach
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Inaccurate information on the internet had me take my 4 month old broken Kenwood blender to the regional sales office in The Concourse Building, Beach Road and not the service centre in Woodlands. This needs to be corrected. However I was lucky enough to meet the area Sales manager who arranged for device to be sent to the service centre. Happily the defective part was replaced and the blender was delivered back to my home address within 2 weeks. So I consider this to be excellent ‘service recovery’ and am very grateful for that.
Vanessa Spencet
None
Singapore
February 11, 2025
Service rep was courteous, responsive and accommodating. Technician was very efficient, he changed out the washer motor and tested the machine all within 15mins. Overall
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Service rep was courteous, responsive and accommodating. Technician was very efficient, he changed out the washer motor and tested the machine all within 15mins. Overall a positive experience.
Lum Sam Poh
Singapore
February 11, 2025
My Washing machine broke down just before CNY and I couldn’t get thru via phone after their opening hrs after CNY.I sent email and got
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My Washing machine broke down just before CNY and I couldn’t get thru via phone after their opening hrs after CNY.I sent email and got contacted via Whatsapp.
Finally got appt on 7/2 ; confirmation time when I could not be home but my son was in.They asked for photo and video of my machine issues which helped pinpoint the problem.
Technician called up 30 mins before arrival.My son said he was efficient,check and tested the machine,then replaced the motor.Ran the machine and cleaned up well too. Happy with the service.
Finally got appt on 7/2 ; confirmation time when I could not be home but my son was in.They asked for photo and video of my machine issues which helped pinpoint the problem.
Technician called up 30 mins before arrival.My son said he was efficient,check and tested the machine,then replaced the motor.Ran the machine and cleaned up well too. Happy with the service.
Kee Bee Leng
Singapore
February 10, 2025
Toshiba customer service is very fast and efficient! I only called once and they did everything to make sure the technician is able diagnose and
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Toshiba customer service is very fast and efficient! I only called once and they did everything to make sure the technician is able diagnose and fix the problem immediately the next day and I can use it immediately. I am very pleased with the good service and would highly recommend to anyone who wants to buy the right brand of washing machine.
Jane Ng
N/A
Singapore
February 7, 2025
Washer/dryer got issue after installed. Called Service center was prompt and arranged appointment to service it. Technicians are very well trained and polite, called 30
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Washer/dryer got issue after installed. Called Service center was prompt and arranged appointment to service it.
Technicians are very well trained and polite, called 30 mins before arrival.
Overall very good experience. Was very responsive even during peak period like Chinese New Year !!
Technicians are very well trained and polite, called 30 mins before arrival.
Overall very good experience. Was very responsive even during peak period like Chinese New Year !!
TOH KEE CHEE
-
Singapore
February 5, 2025
CS and Techinician provided good services on my Toshiba washer/dryer. Thank you!
Stella Teng
Singapore
February 6, 2025
Short response time and quick fixing. Unexpected good.
Alfred Lai
Singapore
February 6, 2025
Washer/dryer broke down during CNY. Called Service center and got appointment to service the next day. very prompt response. Technicians are very well trained and
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Washer/dryer broke down during CNY. Called Service center and got appointment to service the next day.
very prompt response. Technicians are very well trained and polite, called 30 mins before arrival.
Replacement of parts was very fast and detailed.
Overall very good experience. If any future issues with home appliances will look for their professional assistance again.
very prompt response. Technicians are very well trained and polite, called 30 mins before arrival.
Replacement of parts was very fast and detailed.
Overall very good experience. If any future issues with home appliances will look for their professional assistance again.
Allen Khoo
Singapore
February 5, 2025
Servicing arranged very promptly. technician arrived on time and completed the servicing efficiently. Thank you
Lim
Singapore
February 4, 2025
Good experience dealing with the staff for the repair of my Toshiba washer which is still under warranty. They responded with a time slot on
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Good experience dealing with the staff for the repair of my Toshiba washer which is still under warranty. They responded with a time slot on the same day that I contacted the service center. They even brought forward the appointment to right after the Lunar New Year holiday.
Kenny, the technician, was very experienced and skillful and got the job done very quickly like within half an hour. He also gave me advice regarding how to maintain the washer to keep it in good running condition. A very pleasant guy, not forgetting that it was the third day of the Lunar New Year.
On the whole, I am very impressed by the professionalism shown by the staff. Keep it up!
Kenny, the technician, was very experienced and skillful and got the job done very quickly like within half an hour. He also gave me advice regarding how to maintain the washer to keep it in good running condition. A very pleasant guy, not forgetting that it was the third day of the Lunar New Year.
On the whole, I am very impressed by the professionalism shown by the staff. Keep it up!
P Hesn
Singapore
February 4, 2025
Dear DWS, I would like to commend you for the exceptional and speedy service I received regarding my Toshiba washing machine motor issue. I reported
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Dear DWS,
I would like to commend you for the exceptional and speedy service I received regarding my Toshiba washing machine motor issue. I reported the problem via the TSMART Life app on the evening of February 2nd, and I was pleasantly surprised to receive a response the very next morning, February 3rd.
Not only did I get a prompt acknowledgment, but I was also provided with an appointment for the following working day, February 4th. Your quick action in addressing the issue was impressive and greatly appreciated.
Thank you for your efficient support and the swift resolution process. It’s reassuring to know that they value its customers and provides such responsive service.
I would like to commend you for the exceptional and speedy service I received regarding my Toshiba washing machine motor issue. I reported the problem via the TSMART Life app on the evening of February 2nd, and I was pleasantly surprised to receive a response the very next morning, February 3rd.
Not only did I get a prompt acknowledgment, but I was also provided with an appointment for the following working day, February 4th. Your quick action in addressing the issue was impressive and greatly appreciated.
Thank you for your efficient support and the swift resolution process. It’s reassuring to know that they value its customers and provides such responsive service.
Ayin Ayub
Singapore
February 4, 2025
Technician came down as soon as possible and rectified the issue very quickly. Very professional and explained what could be done to reduce the possibility
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Technician came down as soon as possible and rectified the issue very quickly. Very professional and explained what could be done to reduce the possibility of this problem happening again.
Zane
Singapore
February 3, 2025
The cs n technician knows what is the issue when i explained to them what i encountered. Technician came with the spare part , tested
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The cs n technician knows what is the issue when i explained to them what i encountered. Technician came with the spare part , tested and make sure what is the issue before changing the part. Fast n hassle free servicing. Know exactly what he is doing. Thank you
Davis Ng
Singapore
February 3, 2025
DWS Respond to my call on Toshiba washing machine breakdown was fast. Technician came down on 31st Jan after CNY holidays. Technician change the motor
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DWS Respond to my call on Toshiba washing machine breakdown was fast. Technician came down on 31st Jan after CNY holidays. Technician change the motor and washing machine is working fine now. Technician is also observant to check the balancing of the washing machine and adjust the legs to ensure the m/c sit properly to reduce vibration.
Vivian Chew
Singapore
February 3, 2025
I sent in my DeLonghi Magnifica S espresso coffee machine for replacing the defective power pcb on the 22/01/2025. It took the Tech Team only
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I sent in my DeLonghi Magnifica S espresso coffee machine for replacing the defective power pcb on the 22/01/2025. It took the Tech Team only four working days (excluding Saturday & Sunday) to complete the task. I am pleased to have the machine ready to serve espresso coffee to visitors during the CNY day.
Pang Seng Choon
Singapore
January 31, 2025
Very professional technician came an access the problem and change the motor that’s found faulty. Machine still under warranty no fee incurred.
Rose
Singapore
January 27, 2025
Great service by Ash!
Lim Hwee Hoon
Singapore
January 24, 2025
Technician that came was professional and efficient. He was able to rectify the issue and replace the defect. Amazing service provided by the technician
Zainal Bin Mohd
Singapore
January 23, 2025
On site technician was efficient and effective. Washing machine repaired and working. Online support was excellent as well
Joel
Singapore
January 23, 2025
My Toshiba washing machine suddenly broke down after less than a year and called for urgent repair. The technician and changed the motor. He was
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My Toshiba washing machine suddenly broke down after less than a year and called for urgent repair. The technician and changed the motor. He was very polite and helpful. His service was efficient and satisfactory. Thank you, DWS!
Carolina Wu
Retired
Singapore
January 23, 2025
Arranged for an appointment to resolve my washing machine issues. Technician came down within the pre-arranged period and was able to resolve the issues promptly.
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Arranged for an appointment to resolve my washing machine issues. Technician came down within the pre-arranged period and was able to resolve the issues promptly. Happy with the quick service from both their administration staff and the technician.
Rauf Zack
Nil
Singapore
January 22, 2025
Good service and the price is right, the service is prompt and the technician are patient in attending to the problem. I have no problem
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Good service and the price is right, the service is prompt and the technician are patient in attending to the problem. I have no problem in recommeding your service to my friends, thank you.
Md Haris
None
Singapore
January 22, 2025
Very professional. Thank you DWS!
Ee Chee Cheong
Singapore
January 22, 2025
Happy with the repairs despite being far away from my home
Kwan Weng Kwong
Na
Singapore
January 16, 2025
Washing machine broke down for 2 days, reached out for warranty claim and DWS as a 3rd party dispatcher received the case and was able
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Washing machine broke down for 2 days, reached out for warranty claim and DWS as a 3rd party dispatcher received the case and was able to arrange servicing the next day, i like to thank them for their efficiency which provided clear instruction and also resolving the matter as little within 24 hours and the most important to highlight, they are extremely helpful and friendly, look for them and they will help ease your burdens.
HUNG HOCK HENG RICKY
NA
https://NA.com
Singapore
January 17, 2025
Prompt service and efficient response to enquiries over the phone.
James Low
Singapore
January 15, 2025
Thank you for your great customer service and care to have my coffee machine repaired promptly. Now i am able to enjoy my freshly brewed
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Thank you for your great customer service and care to have my coffee machine repaired promptly. Now i am able to enjoy my freshly brewed expresso as my morning routine again.
Cheers
Mic Wee
Cheers
Mic Wee
Michael Wee
Alpha Acoustics
https://www.alphaacoustics.com
Singapore
January 15, 2025
Quick and fast repair, transparent and reasonable prices. Great customer service and experience overall. Thank you!
Jin Yang
Singapore
January 14, 2025
I am very happy and satisfied with the after sale service. The Customer Care Team is very professional. My first contact was with Tiffany and
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I am very happy and satisfied with the after sale service. The Customer Care Team is very professional. My first contact was with Tiffany and thereafter I was in contact with Rachel of the Customer Care Team. On the third day, the repair team got my washing machine fixed. Thank you very much.
Jerry Gan
Singapore
January 8, 2025
Very attentive and detail. Was very helpful to resolve some of the faults I had in my coffee machine. They stayed on top of the
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Very attentive and detail. Was very helpful to resolve some of the faults I had in my coffee machine. They stayed on top of the issue untill it got resolved.
Asanka De Silva
Singapore
January 8, 2025
_ I am satisfied with the services provided. Your technician is methodical and helpful. I would recommend him to fix my washing machine any time.
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I am satisfied with the services provided. Your technician is methodical and helpful. I would recommend him to fix my washing machine any time. No issues with the repair. I would say it was professional from the way the appointment was arranged, the communication before the arrival and now, the follow up. Keep up the good work.
I am satisfied with the services provided. Your technician is methodical and helpful. I would recommend him to fix my washing machine any time. No issues with the repair. I would say it was professional from the way the appointment was arranged, the communication before the arrival and now, the follow up. Keep up the good work.
Francis Bong
Singapore
January 7, 2025
The Delonghi after sales service over the phone is wonderful! I got all the guidance, information & assistance I needed quickly. The machine was collected,
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The Delonghi after sales service over the phone is wonderful! I got all the guidance, information & assistance I needed quickly. The machine was collected, fixed & returned efficiently & they even followed up to check if it was working well. Thankyou for a wonderful customer experience!
KIMI SHAABI
Singapore
January 8, 2025
I was thrilled to have the Mechanic’s 8xxx x203 who come to my home to repair my washing machine. His convenience and flexibility were a
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I was thrilled to have the Mechanic’s 8xxx x203 who come to my home to repair my washing machine. His convenience and flexibility were a huge plus, saving me time and hassle. He was professional, friendly, and did an excellent job. I highly recommend him for anyone looking for reliable and convenient appliance repair services!
Christopher Yap
Angager Phoenix technology Pte Ltd
https://www.agrphoenix.com/
Singapore
January 3, 2025
Our De’Longhi coffee machine failed for the fourth time (previously serviced 2 times by the old service centre at Jln Pemimpin), so we were about
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Our De’Longhi coffee machine failed for the fourth time (previously serviced 2 times by the old service centre at Jln Pemimpin), so we were about to give up. Having noticed that DWS is now the new De’Longhi service centre, we decided to try one last time and were thankful we did.
DWS provided excellent service, always quick to follow up and make arrangements. Their expert technicians worked hard to diagnose and fix our machine, and the professional service crew always followed up quickly and made fast arrangements for delivery. Currently we are able to make good coffee again. Will definitely recommend to approach them if your De’Longhi machine has an issue.
DWS provided excellent service, always quick to follow up and make arrangements. Their expert technicians worked hard to diagnose and fix our machine, and the professional service crew always followed up quickly and made fast arrangements for delivery. Currently we are able to make good coffee again. Will definitely recommend to approach them if your De’Longhi machine has an issue.
James
Singapore
January 3, 2025
The repair was done in a matter of minutes. Very professional. He was on time too.
Sng E.T
Singapore
January 3, 2025
Good service to fix my coffee machine, fast and they really clean my coffee maker. Good job and thanks!
Zhou Shu
Singapore
January 2, 2025
Thank you for the help over Whatsapp and the prompt service and updates given. Really appreciate how helpful the staff were and the ease in
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Thank you for the help over Whatsapp and the prompt service and updates given. Really appreciate how helpful the staff were and the ease in dropping off and collecting the machine. We were given updates and shown a video of the repairs done. The 3 month post-repair warranty is also great and hopefully, we will not need to use it!
Elle Foo
Singapore
January 2, 2025
My Delonghi S coffee machine stopped working one morning and I was worried I’ll need to buy a new one. The team at DWS was
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My Delonghi S coffee machine stopped working one morning and I was worried I’ll need to buy a new one. The team at DWS was super professional, advising on the timeline and briefing about the issue after the assessment. The process took a while as they needed to order a replacement part but I scheduled the repair during my holidays so that was fine:) overall super happy with the service, communication and cost of work!
Lola Kursataite
Lithuania
January 2, 2025
A very customer-focused team! They have never failed to meet our needs. The team responds quickly, is always willing to help and goes the extra
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A very customer-focused team! They have never failed to meet our needs. The team responds quickly, is always willing to help and goes the extra mile. Outstanding service!
Wong Mei Leng
The Whole Earth Pte Ltd
https://www.wholeearth.com.sg/
Singapore
December 31, 2024
The reception staff was polite and professional. The service team was efficient and followed up to find out if the machine was working when I
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The reception staff was polite and professional. The service team was efficient and followed up to find out if the machine was working when I got home. Overall a helpful and pleasant experience.
Chesed Wong
Singapore
December 27, 2024
Customer service team provide prompt reply and also proper advise to our query.
Janice
MSIG ASIA PTE LTD
Singapore
December 27, 2024
Received good responsive and support.
Sean Tan
Singapore
December 27, 2024
The service team are fast to identify my issue and rectified it. Thank you DWS!
Isaac pang
Singapore
December 23, 2024
Service staff is very prompt and helpful in handling my request. My machine is not working, able to get it repaired within 1 week, including
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Service staff is very prompt and helpful in handling my request. My machine is not working, able to get it repaired within 1 week, including delivery arrangement.
Susanti Wangsa Wiguna
Singapore
December 23, 2024
Prompt and efficiency repair service done to my Toshiba washing machine.
Kevin Ong
Singapore
December 19, 2024
Very helpful and with patience customer service.
Yulia Jiang
Singapore
December 18, 2024
Quick response on my enquiries and I was able to get the parts the next day. Thanks to Mr Toni
SEAH PECK HOON IVY
Singapore
December 18, 2024
From reporting defects, collection, repair, reporting works done and parts replaced, to machine return, I was impressed by the professionalism, politeness, diligence and excellent customer
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From reporting defects, collection, repair, reporting works done and parts replaced, to machine return, I was impressed by the professionalism, politeness, diligence and excellent customer service. Credit to the team at DWS for an excellent job well done and I’m deeply impressed. 5 stars to the team
Dawson
NA
Singapore
December 12, 2024
The service team was detailed, efficient and helpful. 👍🏻
Rina Lok
Singapore
December 5, 2024