Outsource Your Repair, After-Sales Solutions Partner
We help global brands enter and scale in Singapore & ASEAN with authorised after-sales repair, local compliance, and full customer support.
Whether you need maintenance for your branded machine like Franke, and La Marzocco or repairs for across your business network, our team of certified technicians can handle any job quickly. Just say the word, and we’ll have your equipment up and running in no time so your customers stay happy.
Repair or Service Appliances On-Location or At Our Warehouse
Manage Logistical Movements of Multiple Appliances
Gather Important Data From Our Technicians &
End-Consumers
Appliances
Coffee Machine
How Appliance Brands Outsource
After-Sales with DWS
More Than Just Repairs!
We’re Your Singapore Market Partner
Expert Technicians,
Fully Trained
Our experienced professionals are certified and updated with the latest repair protocols across all major appliances.
Warehouse & Fulfillment Logistics
We handle the complete repair lifecycle from initial collection to final delivery, with full integration of warehouse management and fulfillment operations.
Local Market
Entry Supports
We’ve supported top-tier distributors and Fortune 500 companies, and comply with local regulations.
Customer Feedback & Data Insights
Get real-time data on service outcomes, repair trends, and customer satisfaction
Professional Customer Support
We can even manage off-site technical support, calls, online customer service, and post-repair feedback.
Flagship Brand
Experience
Trusted by DeLonghi, Karcher, Midea, Toshiba and others, our partnerships prove we deliver high-quality service, at scale, in Singapore.
Walk-in Service Centre
Offering your customers a convenient, face-to-face support option for drop-offs, diagnostics, and quick resolutions.
Accreditation & Certification
Testimonials
I would like to compliment Mr Kenny for being professional in his work and very knowledgeable about the product he service. I would like to
…
I would like to compliment Mr Kenny for being professional in his work and very knowledgeable about the product he service. I would like to thank him for his valuable feedback on how to maintenance the washing machine and for his sincerely in assisting me about this repaired he just carried out. Will monitor as he told me and hope, l don’t have to trouble him again.
Thanks.
Thanks.
Chew Eng Heng
Singapore
August 22, 2025
Recently purchased a Nutribullet and had some hiccups with online registration, but had an instant confirmation once I contacted Faith via Delonghi/Nutribullet WhatsApp that the
…
Recently purchased a Nutribullet and had some hiccups with online registration, but had an instant confirmation once I contacted Faith via Delonghi/Nutribullet WhatsApp that the registration has went through. They have a walk-in Service Centre too which I find comforting as a customer. Thank you.
Nurfarhana
Singapore
July 24, 2025
After I sent my machine n just less then a wk it repaired with satisfactory. Even I had inquiry abt the water softener the company
…
After I sent my machine n just less then a wk it repaired with satisfactory. Even I had inquiry abt the water softener the company also sent me a guide video for me. I would highly recommend. However due to the bean I had been using local n will cause the blade to wear off. Will find some bean that suit the grinder.
Han hock chou
Singapore
May 21, 2025
Some buttons on my Delonghi La Specialista broke by accident and requires replacement. I bought the spare parts thinking that I can replace myself but
…
Some buttons on my Delonghi La Specialista broke by accident and requires replacement.
I bought the spare parts thinking that I can replace myself but I was sadly mistaken.
Brought in for repairs and the part was replaced accordingly by the technician.
Everything went well.
My only request is for them to provide an express service (with surcharge) so that I don’t have to make 2 trips (1 to deliver and 1 to return).
Otherwise, I am perfectly happy with the service provided.
I bought the spare parts thinking that I can replace myself but I was sadly mistaken.
Brought in for repairs and the part was replaced accordingly by the technician.
Everything went well.
My only request is for them to provide an express service (with surcharge) so that I don’t have to make 2 trips (1 to deliver and 1 to return).
Otherwise, I am perfectly happy with the service provided.
Razid Saad
Singapore
May 8, 2025
The technician Knows his job well. Experience and fast in repairing.
Ng Joo Hai
Singapore
April 15, 2025
On time and a job professionally done.
Simon Tan Suan Beng
Singapore
March 17, 2025
Toshiba washing machine broke down and these guys came down to service it! Didn’t wait for many days and once the repairman arrived he settled
…
Toshiba washing machine broke down and these guys came down to service it! Didn’t wait for many days and once the repairman arrived he settled the problem really quickly.
David Khoo
Singapore
February 27, 2025
Fast response and good service.
Shahinaz binti ahmad
Singapore
February 26, 2025
Very professional and prompt service! 👍 They were able to fix my washing machine within a week.
Lionel Sim
Singapore
February 22, 2025
My Toshiba washing machine suddenly broke down after less than a year and called for urgent repair. The technician and changed the motor. He was
…
My Toshiba washing machine suddenly broke down after less than a year and called for urgent repair. The technician and changed the motor. He was very polite and helpful. His service was efficient and satisfactory. Thank you, DWS!
Carolina Wu
Retired
Singapore
January 23, 2025
I am very happy and satisfied with the after sale service. The Customer Care Team is very professional. My first contact was with Tiffany and
…
I am very happy and satisfied with the after sale service. The Customer Care Team is very professional. My first contact was with Tiffany and thereafter I was in contact with Rachel of the Customer Care Team. On the third day, the repair team got my washing machine fixed. Thank you very much.
Jerry Gan
Singapore
January 8, 2025
I was thrilled to have the Mechanic’s 8xxx x203 who come to my home to repair my washing machine. His convenience and flexibility were a
…
I was thrilled to have the Mechanic’s 8xxx x203 who come to my home to repair my washing machine. His convenience and flexibility were a huge plus, saving me time and hassle. He was professional, friendly, and did an excellent job. I highly recommend him for anyone looking for reliable and convenient appliance repair services!
Christopher Yap
Angager Phoenix technology Pte Ltd
https://www.agrphoenix.com/
Singapore
January 3, 2025
From reporting defects, collection, repair, reporting works done and parts replaced, to machine return, I was impressed by the professionalism, politeness, diligence and excellent customer
…
From reporting defects, collection, repair, reporting works done and parts replaced, to machine return, I was impressed by the professionalism, politeness, diligence and excellent customer service. Credit to the team at DWS for an excellent job well done and I’m deeply impressed. 5 stars to the team
Dawson
NA
Singapore
December 12, 2024
Why Outsource to an Authorised Service Centre Like DWS?
Professional Brand Representation
We operate under your brand, with customer-facing service that maintains your image and satisfaction standards.
Faster Market Entry
Forget about maintaining a repair workshop, tools, inventory, or logistics systems, we’ve got it all covered.
Lower Risk & Investment
Avoid high startup costs, regulatory hurdles, and hiring risks.
How It Works? In 3 Simple Steps
Contact Us
Book a free info call. Share your brand’s needs, repair types, and customer journey pain points.
Customise Your Plan
We’ll propose a partnership model, from full-service logistics to just technical repair.
Start Offloading Repairs
Ship appliances to us or arrange for pick-up. We handle everything from repair to return, tracking to reporting.
Your Launchpad for Singapore & the ASEAN Market
Frequent Ask Questions
What appliances can DWS repair?
We repair household appliances like coffee machines, dryers, washers, refrigerators, hair tools, and more. We’re trained across many major brands.
How does DWS integrate with our current after-sales flow?
We offer flexible models: drop-off points, pick-up services, and even end-to-end customer support if needed. You choose what works best.
How does DWS help international brands?
We offer market entry support + after-sales repair, so you can service customers in Singapore without setting up local operations.
Can you ensure our service complies with Singapore laws?
Absolutely. We follow all local regulations for consumer protection, repair practices, data handling, and warranty fulfilment.
Do you offer reporting or performance tracking?
Yes. You’ll receive service trend reports, customer satisfaction feedback, and product issue tracking — all customised for your brand.
What kind of brands do you work with?
Trusted by DeLonghi, Karcher, Midea, Toshiba and others
Lets Us Help
Got a question? Need help with our products or services? We're here for you! Simply fill out the form below, and a friendly representative will be in touch shortly to answer your questions and assist you further.